Every day, scores of people in mental or emotional distress call for help. If they dial 9-1-1, what happens? As many argue for curtailing the role of police, what are other options in Baltimore for such emergency calls? Adrienne Breidenstine of Behavioral Health System Baltimore describes where gaps in the system let people down, and how they might be filled. And we ask Edgar Wiggins, founder of Baltimore Crisis Response, which is funded by BHS, how it works.